Email mindmellow11@gmail.com and a person will reply. Most questions are one of these.
Subscriptions are billed by Apple, so they are managed in your Apple account, not in the app. Open Settings on your iPhone, tap your name, then Subscriptions, then MindMellow. You can cancel there, or switch between monthly and yearly. Cancelling before a free trial ends means you are never charged.
Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com, sign in, and choose the MindMellow charge. We cannot issue refunds ourselves, and Apple's decision is final.
Sign in with the same account, open You, tap MindMellow Premium, and then Restore purchases. Premium is tied to your Apple ID, so it follows you to any device signed in with it.
Open You, then Delete account. After you confirm your identity, the app permanently deletes your account, mood check-ins, journal entries and practice history. This cannot be undone. Deleting the app alone does not delete your account.
Check the ringer switch on the side of your phone is not the problem: audio should play regardless, but a Bluetooth device that is paired but out of range can capture it silently. If a session stays quiet, force-quit the app and reopen it.
Email us. Include the session name if it is about a session, and the approximate time if it is about a charge.